Privacy Policy

1. Introduction

InterviewGlitch (operated by Glitchworks Technologies Pty Ltd, ABN 70693143896, ACN 693143896, "Company," "we," "us," "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information in connection with our website, desktop applications, mobile apps, and services (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using InterviewGlitch, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address, password, name, phone number (optional)
• Profile Information: Resume, job descriptions, interview notes, target companies
• Payment Information: Billing address, payment method (processed by Stripe, not stored by us)
• Interview Data: Transcriptions, audio transcripts, AI responses, session metadata
• Support Communications: Messages, tickets, and correspondence with our support team

2.2 Information Collected Automatically

• Device Information: Operating system, device type, app version, device ID
• Usage Data: Features used, timestamps, session duration, error logs
• IP Address: For fraud detection and security purposes
• Cookies & Tracking: Session cookies, analytics cookies (if enabled)
• Location Information: Approximate location based on IP (not precise GPS)

2.3 Information from Third Parties

We may receive information about you from third-party sources including:

• Payment processors (Stripe) - transaction details
• Cloud services (Firebase) - authentication and analytics
• AI providers (OpenAI, Anthropic, Google) - API usage logs
• Social login providers (if you use social sign-in)

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide Services: Deliver transcription, AI responses, and coaching features
• Account Management: Create and maintain your account, process subscriptions
• Billing: Process payments and manage your subscription through Stripe
• Improve Services: Analyze usage patterns to improve features and performance
• Customer Support: Respond to inquiries and troubleshoot issues
• Security: Detect and prevent fraud, protect against unauthorized access
• Legal Compliance: Meet regulatory requirements and legal obligations
• Marketing: Send promotional emails (with opt-out option)
• Analytics: Understand how users interact with our platform

4. Data Security

4.1 Encryption

• In Transit: All data is encrypted using TLS 1.3 (HTTPS)
• At Rest: Sensitive data is encrypted using AES-256 encryption
• Interview Recordings: Audio data is encrypted before transmission and storage

4.2 Infrastructure Security

• SOC 2 Type II certified cloud infrastructure
• Regular security audits and penetration testing
• DDoS protection and rate limiting
• Automated backups with geographically redundant storage
• Strict access controls and employee security training

4.3 Data Retention & Deletion

Interview Recordings: Audio data is permanently deleted within 24 hours of processing, regardless of your plan tier.

Transcriptions & Responses: Stored for account history and can be deleted by the user at any time.

Account Deletion: Upon account deletion, all personal data is permanently removed within 30 days.

5. Data Sharing & Third Parties

5.1 We Do NOT Share Your Data With

• Marketing or advertising companies
• Data brokers or data aggregators
• Your interview content with any third party
• AI model training companies

5.2 We MAY Share Your Data With

• Service Providers: Cloud providers, analytics tools, payment processors (only as needed)
• AI Providers: OpenAI, Anthropic, Google (for processing your requests, with encryption)
• Legal Requirements: Law enforcement, if required by law or court order
• Business Transfer: In case of merger, acquisition, or bankruptcy

5.3 Third-Party Services

6. Your Privacy Rights

6.1 GDPR Rights (EU Users)

If you're a resident of the European Union, you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in portable format
• Right to Object: Opt-out of marketing communications
• Right to Lodge a Complaint: Contact your local data protection authority

6.2 CCPA Rights (California Users)

California residents have the right to:

• Know what personal information is collected
• Know whether personal information is sold or shared
• Delete personal information collected from you
• Opt-out of the sale of personal information
• Non-discrimination for exercising your rights

6.3 How to Exercise Your Rights

To exercise any of these rights, please contact us at privacy@interviewglitch.com with:

• Your account email address
• A clear description of your request
• Any supporting documentation

We will respond to all requests within 30 days. Some requests may require identity verification for security purposes.

7. Cookies & Tracking

7.1 Types of Cookies We Use

• Essential Cookies: Required for authentication and service functionality
• Analytics Cookies: Help us understand how you use the service
• Session Cookies: Maintain your login session

7.2 Managing Cookies

You can manage cookie preferences in your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, blocking essential cookies may prevent the service from functioning properly.

For more information about cookies, see our Cookie Policy.

8. Children's Privacy

InterviewGlitch is not intended for users under 13 years of age (or the applicable legal age in their jurisdiction). We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13, we will delete it immediately. Parents or guardians who believe their child has provided personal information should contact us at privacy@interviewglitch.com.

9. Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence, including the United States. These countries may have different data protection laws than your home country.

By using InterviewGlitch, you consent to the transfer of your personal information to countries outside your country of residence, which may have different data protection rules.

For EU/UK users: We implement Standard Contractual Clauses and other appropriate safeguards to protect your data during international transfers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by posting the updated policy on this page and updating the "Last Updated" date. Your continued use of InterviewGlitch after such notification constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Email: privacy@interviewglitch.com
• Support Email: support@interviewglitch.com
• Company: Glitchworks Technologies Pty Ltd (ABN 70693143896)
• Website: www.interviewglitch.com

We will respond to all inquiries within 30 days.